Privacy Policy
Weston Creek Family Medicine is committed to protecting your privacy and maintaining the confidentiality of your personal and health information.
We recognise the importance of safeguarding sensitive data and ensuring it is handled responsibly.
This Privacy Policy outlines how we collect, use, store and disclose your information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
Why We Collect Your Information
We collect personal and health information to provide safe, effective and high-quality medical care.
This includes maintaining accurate clinical records, supporting ongoing treatment and continuity of care, processing Medicare and private health insurance claims, and meeting our legal, regulatory and accreditation requirements.
Your information also assists us in improving our services and practice management processes.
What Information We Collect
- Name, date of birth, residential address and contact details
- Medical history, medications, allergies, immunisations and clinical notes
- Medicare number and healthcare identifiers
- Health fund details (where applicable)
- Information provided by other healthcare professionals involved in your care
How We Collect Information
Information is collected directly from you through registration forms, consultations, telephone calls, emails, online appointment bookings and other communications with our practice.
We may also collect information through My Health Record, electronic prescriptions, pathology and diagnostic services, or from other healthcare providers involved in your treatment.
Wherever practical, we collect information directly from you or with your consent.
Disclosure of Information
Your information may be shared with other healthcare professionals, specialists, hospitals, pathology providers, or service providers supporting our practice where necessary for your care or for administrative purposes.
We may also disclose information where required or authorised by law.
We do not disclose your personal information overseas without your consent unless permitted under Australian law.
Your information will never be used for marketing purposes without your explicit consent.
Storage and Security
We securely store personal information in both electronic and paper-based records.
Appropriate technical, administrative and physical safeguards are in place to protect your data from misuse, interference, loss, unauthorised access, modification or disclosure.
Access to patient information is restricted to authorised staff who require it to perform their duties.
Access and Corrections
You have the right to request access to your personal information and to request corrections if you believe
the information we hold is inaccurate, incomplete or outdated. Requests should be made in writing.
Administrative fees may apply for copying or transferring medical records in accordance with practice policy.
Privacy Complaints
If you have concerns about how your personal information has been handled, please contact our practice in writing.
We take privacy concerns seriously and will investigate and respond as soon as possible.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact Us
Weston Creek Family Medicine
Address: 16 Mahony Ct, Weston ACT 2611, Australia
Phone: (02) 6288 6008
Email: info@wcfm.com.au
Website: www.wcfm.com.au
Policy Updates
This Privacy Policy is reviewed periodically to ensure it remains current and compliant with relevant legislation.
Any updates or changes will be published on our website.